According to the New York Times, recent changes to restaurant rewards programs at places like Dunkin’ and Starbucks mean that customers must pay more before their perks kick in. Questions: Source: Creswell, J. (2023) Restaurant Chains Make It Cost More to Be Loyal. The New York Times, Feb. 28 (Retrievable online at https://www.nytimes.com/2023/02/28/business/restaurant-reward-programs.html)
Posts Tagged: Starbucks
Unionization Cost Raises at Starbucks?
According to the Washington Post, Starbucks illegally withheld wages and benefits from thousands of unionized baristas, the National Labor Relations Board (NLRB) alleged in a complaint Wednesday. Questions: How many Starbucks locations have voted to join the union? What does the NLRB seek as a result of the complaint? Explain the disparity in wages between… Read more »
A Toast to Howard Schultz – Coffee That Is!
Howard Schultz is stepping down as executive chairman and member of the Board of Directors of Starbucks and will be honored with the title of chairman emeritus effective June 26, 2018. Questions: 1. How long has he been CEO and Chairman? 2. Briefly summarize what his tenure has meant for the company? 3. What is… Read more »
Snags at Starbucks
At Starbucks, customers are now able to order and pay for coffee via their phones, so many of them now head directly to the part of the cafe where beverages are handed out. Various snags contributed to company’s lower-than-expected sales and the coffee giant is working to correct problem, according to its Chief Operating Officer…. Read more »
Suit without merit?
A $5 million suit was filed in Federal court alleging that Starbuck’s is deceiving customers by filling drinks with too much ice. Questions: 1. Based on the allegation, do you think that Starbuck’s should report the lawsuit as a contingency in their upcoming annual report? Why or why not? 2. Besides claiming that too much… Read more »