According to Business Insider, with debt sitting at $9.2 trillion for the U.S. lending market, the industry has been the slowest to digitize and have had little incentive to remove friction from the customer application process. Questions: What has Rocket Mortgage added to the industry to become the largest residential mortgage originator by volume? According… Read more »
Posts Tagged: Wells Fargo
A Three-Hour Tour – But Not Gilligan’s Island
Barbara Carroll’s quick trip to the bank turned into a nearly three-hour ordeal after a Wells Fargo branch accused the 78-year-old black woman of forgery. Questions: 1. How many forms of identification did Ms. Carroll have to show? 2. Why is Ms. Carroll suing the bank and why does she want a jury trial? 3…. Read more »
Another Sad Wells Fargo Story
According to the New York Times, more than 800,000 people who took out car loans from Wells Fargo were charged for auto insurance they did not need, and some of them are still paying for it, according to an internal report prepared for the bank’s executives. Questions: 1. How many customers were forced into delinquency… Read more »
Warren Buffet talks about Wells Fargo
Wells Fargo used to brag about its immense “cross-selling” skills, boasting of the many checking accounts, ATM cards and other “products” it pushed on Americans. Questions: 1. What disclosure did Wells Fargo recently include in its most recent quarterly earnings report? 2. What was the fine that was levied against Wells Fargo in September? 3…. Read more »