Planning Ahead: Kroger’s Limit of 5

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According to BusinessInsider.com, Kroger said it was limiting orders of some items to “due to high demand and to support all customers.” Questions: Kroger’s is the largest supermarket chain in the U.S. How many stores does it have? Which type of orders does the limit of five apply to? Do you think this is a… Read more »

CostCo Woes: Maybe or Maybe not?

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Costco started to transition from American Express to Visa as its exclusive credit card partner in June. As a result, delays and confusion have only gotten worse nearly two months later! Questions: 1. What were some of the biggest problems they faced? 2. Who is the issue of the new Costco Anywhere Visa and what… Read more »

Well-Oiled Machine? Well – Maybe Not!

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United and Continental closed their merger in 2010 and created what was then the world’s largest airline. After nearly 5 years, executives are still working to integrate United Continental Holdings into a single company—and struggling with some high-profile operational and customer service problems. Questions: 1. What types of customer service and employee problems have plagued… Read more »

Angie’s list

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By now you have probably heard of Angie’s List. Angie Hicks started the company in 1995 after a friend moved and had trouble finding reliable contractors. Originally started in Columbus, Ohio, the company has expanded to other national markets. There is a subscription fee to belong to this list that includes personal recommendations. Questions: 1…. Read more »