A Model of Innovation or Intimidation?

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According to the New York Times, white-collar workers at Amazon are encouraged to tear apart one another’s ideas in meetings, toil long and late (emails arrive past midnight, followed by text messages asking why they were not answered), and held to standards that the company boasts are “unreasonably high.” The internal phone directory instructs colleagues… Read more »

What you are doing and how fast you are doing it?

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A new generation of workplace technology is allowing white-collar jobs to be tracked, tweaked and managed in ways that were difficult even a few years ago. While the programs are meant to foster connections and sometimes increase productivity among employees who are geographically dispersed and often working from home, questions are piling up about the… Read more »

Hard Times in TeslaLand? A New Type of Company, for Sure!

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The Silicon Valley automaker is losing more than $4,000 on every Model S electric sedan it sells, using its reckoning of operating losses, and it burned $359 million in cash last quarter in a bull market for luxury vehicles. The company on Wednesday cut its production targets for this year and next. (As an aside:… Read more »

What’s in a NAME?

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McDonald’s has not opened in Tehran (only weeks after a nuclear deal was reached). Despite the prospect that the deal will ease international sanctions and possibly portend a change in Iranian revolutionary attitudes toward American companies, Mash Donald’s and other knockoffs of American food culture are a home-grown phenomenon. Questions: 1. Do you think that… Read more »

The “Look Policy” & a Class-Action Lawsuit

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Abercrombie & Fitch’s “Look Policy” requires workers on the floor to wear “clothes, accessories and footwear that are similar in style and fit to the brand, and that are consistent with the current fashion season and colors” but that aren’t “clearly that of a competitor.” Questions: 1. Economic historian Price V. Fishback wrote that, “The… Read more »

Corporate Culture Sinks the Firm

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The chief executive of Toshiba and two of his predecessors resigned, along with several lesser executives, over accusations that they drove the company to overstate its earnings by $1.2 billion over the last seven years. The figure is equal to about a third of the pretax profits that Toshiba reported during that period. Questions: 1…. Read more »

The New Age of Performance Evaluations

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Beginning in September, Accenture, one of the largest companies in the world, will get rid of the annual performance review. Questions: 1. By disband rankings and the once-a-year evaluation process, what does the company hope to accomplish? 2. According to the article, what percentage of Fortune 500 companies have gotten rid of rankings? 3. What… Read more »

Well-Oiled Machine? Well – Maybe Not!

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United and Continental closed their merger in 2010 and created what was then the world’s largest airline. After nearly 5 years, executives are still working to integrate United Continental Holdings into a single company—and struggling with some high-profile operational and customer service problems. Questions: 1. What types of customer service and employee problems have plagued… Read more »

The Reverse – Upside down Prosecution!

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Despite the fact that bank officials uncovered a fraud, fired its mastermind, investigated and reported it to regulators, and then provided New York State prosecutors with over 900,000 pages of documents, a tiny Chinatown bank, Abacus Federal Savings Bank, was under put under indictment by a grand jury in New York State Supreme Court and… Read more »