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According to the Washington Post, the age of free online returns is ending.


  1. What is ”¬†bracketing”?
  2. Explain why returns are wasteful from a company’s standpoint.
  3. What are the benefits of adding restocking fees?
  4. What are the costs of adding restocking fees?
  5. Who are companies that help with reverse logistics?
  6. Give an example of a company that uses free returns versus one that does not (in the same industry).


Peiser, J. (2022) The age of free online returns is ending. The Washington Post, Dec. 9 (Retrievable online at