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Walmart’s disabled greeters are being replaced by “customer hosts,” with growing responsibilities.

1. Why has this been such a PR disaster for the company?
2. How many days were the greeters given to find new jobs?
3. What is the new job of “customer hosts” meant to do?
4. What are your thoughts about this change?

Siegel, R. (2019). A crisis for Walmart’s disabled workers, and a PR crisis for the retail giant. The Washington Post, March 1 (Retrievable at