A Three-Hour Tour – But Not Gilligan’s Island

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Barbara Carroll’s quick trip to the bank turned into a nearly three-hour ordeal after a Wells Fargo branch accused the 78-year-old black woman of forgery.

Questions:
1. How many forms of identification did Ms. Carroll have to show?
2. Why is Ms. Carroll suing the bank and why does she want a jury trial?
3. In your opinion, what was the worst part of Ms. Carroll’s encounter?
4. Would you have done anything different from what Ms. Carroll did in that situation?
5. What did the teller do after the incident?
6. What did the bank do after the incident?

Source:
Logan, E.B. (2018). A black woman says Wells Fargo didn’t want to cash her check. She’s suing for discrimination. Washington Post, July 27 (Retrievable online at https://www.washingtonpost.com/news/business/wp/2018/07/27/a-black-woman-says-wells-fargo-didnt-want-to-cash-her-check-shes-suing-for-discrimination/)