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Because of a scramble to locate baby food at night, Robert Ilijason decided to open Sweden’s first unstaffed convenience store. The 39-year old IT specialist now owns a 24-hour convenience store that has no cashier.

1. How do the customers pay for their purchases?
2. How is the store monitored? What types of controls are currently used or planned? Can you suggest others?
3. Would this work in the U.S.? Look up the concept of the Avenue C. How is this similar or different to Mr. Ilijason’s store? What are their control processes?
4. What are the fixed and variable costs for this type of store?

Olsen, J. (2016) In Sweden’s 1st unstaffed food shop, all you need is a phone. AP news, Feb. 29 (Retrievable online at